A bad start to my new handphone (and my renewed relationship with M1)

I got my new Nokia E66 handphone delivered to my place this evening and was in such a hurry to get the transaction done that I forgot to properly say goodbye to my old SE P1i. Was feeling a little sentimental because afterall it had accompanied me since the day I joined the current work place...

Anyway, I was happily toying with the new phone when Chick smsed. It was really meant to be a simple sms reply but the thing is, there was this persistent prompt to register for the SMS2.0 feature and I (stupidly) did so thinking that I should just get this over and done with so that I can do my sms reply. Wrong move. After registering for the so-called SMS2.0 feature, I could not even send my SMS because the system just kept leading me to some banner ad/news feature/ info page where the only option was to read more and more and more and more. Couldn't even find a "send" option.

Was so annoyed that I called the M1 customer service line. The lady on the other end just told me to wait till Nokia opens tomorrow to call the helpline... I was thinking "are you nuts??" Handphones are 24-hr devices and if you are promoting that so-called SMS 2.0 feature then you jolly well have the relevant round-the-clock support, especially with some thing as basic as SMS. To cut the long story short, I lodged a complaint (something I seldom do, really) and put it down on record that I find this ridiculous. 30 minutes later, another lady called and tried to explain to me the wonderful features of SMS 2.0. To which I still emphasise my point - the whole experience is ridiculous. In the end she agreed to do a trouble shoot for me. And the phone, after some stubborn attempts, managed to finally send that SMS. (Chick, now you know the full story).

The bottom line is, people don't care how fantastic the new feature is if you can't solve the basic needs. It's like giving me a golden toilet which can't flush properly when I just want to pee, right?